We love emails. Got a question, concern, or feedback for us? Send it in an email to
firstname.lastname@example.org. We look forward to connecting with you.
We aim to process your order within 24 hours of you placing the order. All orders placed after 9.30AM (GMT+8) will be processed the next business day. You’ll know once that’s done when you receive a shipment notification email. Then all you have to do is follow its journey with the included tracking info.
If you have any questions about your order, please contact us at email@example.com.-
If your order’s tracking info isn’t telling you what you want to know, check your order’s status in My Account.-
If you would like to make any changes to your order, please send us an email at firstname.lastname@example.org as soon as possible (within 12 hours of placing the order) and we would endeavour to respond within one business day.-
We accept all major credit cards and PayPal.-
Sometimes, yes! We have periodic sales and one-off promotions, which is when you’ll find our products at a discount. If you want to know when those happen, Sign Up for our newsletter and we’ll let you know.-
At checkout, keep an eye out for the promo code input box. Once you’ve locked eyes on it, simply type your promo code into the given field.-
Sorry, we only allow one promo code per order.-
First of all, sorry, that’s our bad! Let us know if your order is wrong by emailing email@example.com. and we’ll make sure we get it right this time and every time after that.-
Have a look at our retailers and stockists here.-
We want you to get your products as soon as you need them so we offer a handful of shipping options, seen in our guide here:-
We offer free Courier Delivery for all Singapore orders US$75 and above.
For all orders below US$75, the following shipping rates applies:
Courier Delivery: Next Business Day*: US$10
Standard Delivery: 3 - 4 Business Days: US$5
*We aim to get your order delivered to you within 24 hours of you placing the order.
All orders placed after 9:30 am (GMT+8) will be processed the next working day.
We offer free DHL Express (3 to 4 business days) delivery for all orders placed within the following countries stated above:
Free delivery for orders US$200 and above.
US$25 delivery charge for orders below US$200.
Free delivery for orders GBP70 and above.
GBP5 delivery charge for orders below GBP70.
Free delivery for orders EUR70 and above.
EUR5 delivery charge for orders below EUR70.
We offer USPS Priority and USPS First Class Mail delivery to all states within the United States**
US$5 delivery charge for orders US$75 and above.
US$10 delivery charge for orders below US$75.
Free delivery for orders US$75 and above.
US$5 delivery charge for orders below US$75.
**For orders to Alaska and Hawaii, a flat shipping rate (USPS First Class Mail) applies to:
US$5 delivery charge for orders US$75 and above.
US$10 delivery charge for orders below US$75.
We offer USPS First Class Mail International delivery to all states within Canada.
US$12 delivery charge for orders US$250 and below.
Free delivery for orders USD$250 and above.
Go to My Account and click on the order you wish to track.-
We hope you love your PSA products and your satisfaction is our priority. If you’re not totally satisfied with the products, we’re happy to offer a refund of the full amount (minus the shipping fees) if you return your products within 28 days.
Do note that products can only be refunded if they are purchased via our website. Unfortunately, we are not able to offer exchanges.-
Your satisfaction is our top priority. If within 30 days of your order, you are not completely contented with our products, please refer to the instructions on the Order Returns Form. We endeavour to be in touch within 1 business day. Simply return the unused product, and we will be happy to refund you for the full amount of your purchase, minus shipping and any discount applied.-
The refund process would take up to 30 days. If you have any further queries regarding your returns, please feel free to email us at firstname.lastname@example.org.-
Unfortunately, we’re unable to process returns for products not purchased online at PSAskin.com.
If you purchased a PSA product from another participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy-
PSA stands for Purposeful Skincare by Allies (Allies of Skin is our older sibling brand). We are a skin-positive brand that offers products powered by clean, potent formulas with proven ingredients in optimal concentrations.
PSA also shares a dual meaning with “public service announcement,” which is part of our brand mission — starting discussions that empower our community to be comfortable in their own skin. Skincare should be easy, fun, and enjoyable, and we’re all about creating meaningful connections within our community of skincare enthusiasts.-
We are based in Singapore.-
PSA is a skincare brand, so if you have skin, we have something for you. Whether you’re a curious skincare newbie, are looking to amp up your current routine, or you’re an advanced skintellectual, we offer the space and information to learn how to best take care of your skin and optimize its health.
We approach things with a skin-positive attitude — it’s not just about solving skin problems, it’s about empowering individuals to embrace and take care of their unique skin so it can be its healthiest and happiest.-
Lots of brands promise to give you “good skin” but we don’t see skin as good or bad — we see it as healthy or compromised. After all, skin is an organ, so we should treat it the same way we treat our bodies when we’re aiming to be our healthiest. That’s why it’s super important that our products are formulated thoughtfully, with clean, potent actives, powerful nutrients, and ingredients that repair and protect your skin. PSA combines science with superfoods to enable your skin to function at its own personal best.-
It’s important to us and the planet that all your PSA empties are fully recyclable. The packaging materials for our pouches are 100% OXO-Biodegradable, while our boxes and shippers are printed with 100% recycled paper and soy-based ink. Plus, we only work with SGS and FSC-certified vendors and never use virgin forest materials.-
Yes! Sustainability is a huge part of our ethos, creating products that are as kind to the environment as they are to your skin, including our packaging. Our tubes, bottles, and secondary packaging are all recyclable and can be disposed at your local recycling facility.-
Yes! When you Sign Up for an account, don’t forget to complete your details later on in your accounts page, especially your birthday so we can give you a little gift on your special day.-
Yes, we do have tester packs available to Singapore and the US regions only at this time. Please get in touch with our customer service team at email@example.com.-
All of PSA products are formulated in the USA, using internationally-sourced ingredients.-
We use only proven ingredients that are safe and effective. Everything that goes in our formulations is clearly represented and scientifically grounded. Take a look at our PSA PreCheckTM list, which provides an overview of potential triggers we will never include in our formulas and why — what’s not in a product is just as important as what is.
Full ingredient listings are available in the individual product pages, under “Ingredients”. Where possible, we have included derived-from details. When you receive your product; you will also find a full ingredient list on our outer packaging.
We use organic whenever possible. However, a lot of awesome ingredients like Peptides, Antioxidants and Vitamin C, for example, cannot be organic as they are manufactured in the lab. PSA products contain the best of organic superfoods with advanced scientifically proven actives.-
Always — we are a PETA-certified beauty brand and allies of all companions that give us comfort. Also, we find that pickiest people make for the best test subjects. Your high expectations and honesty go a long way in helping us to create the best products.-
Yes, while all of our products are PETA-certified cruelty-free, not all of them are vegan. The list of what’s vegan and what’s not is here:
HEROINE Mandelic & Licorice Superfood Glow Toner
THE MOST Hyaluronic Super Nutrient Hydration Serum
GOALS Multi Acids & Probiotics Perfecting Night Serum
MIDNIGHT COURAGE Rosehip & Bakuchiol Retinol Night Oil
Yes, our products have been certified gluten-free by an independent third-party laboratory. If you have allergies and are unsure about a specific ingredient, we advise checking in with your physician.-
Our products list their full ingredient listings on their outer packaging when you receive them, as well as on their individual product pages in the product description. Wherever possible, we’ve also included details about where certain ingredients are derived.
PSA products were thoughtfully formulated to bring comfort to all skin types. They’re made to address stress breakouts, dry spells, skin dullness — all sorts of skin rebellions that occur when you’ve been burning the midnight oil too many nights in a row or have had a lot more on your plate lately to pay attention to your skin. We’d like to think that we have all the bases covered.
Our products are Dermatologist-Tested, and Hypoallergenic. We create them in small batches under the strictest ISO & FDA guidelines, and through our testing processes, we’ve actually found that our products are proven to help balance and improve problematic skin.-
Technically, all of them. However, you know your skin best so you can be the judge of what you think your skin needs. We formulate with clinically proven actives in concentrations for optimal efficacy and visible results. We also made sure to omit any potential triggers in all of our formulas in order to make our products compatible with all skin types — especially sensitive and sensitized ones.-
The PAO (Period After Opening) symbol on our packaging will tell you how long a product is at its full efficacy. Look out for an icon that looks like a jar with an open lid accompanied by 6M, 9M, 12M. This refers to the recommended number of months the product will last once it’s opened. Our products are best stored in a space that isn’t subject to extreme heat or cold, which can result in the product texture going a bit off (but it would still work just as well).-
While we don’t add fragrances to any of our products, the bioactive plant oils that we do formulate with produce a natural by-product scent. It’s in the nature of plant oils to slightly change in aroma over time. Any scent you may detect in our products are the natural scents of our botanical ingredients and actives — never added synthetics.-
All our products have a 3 year shelf-life when unopened. Once you open your product, you can refer to the PAO symbol on the packaging, which will tell you how many months it’s most effective.-
We tell our email subscribers all our latest updates, so your best bet for that info is to Sign Up for our mailing list.-
That depends on who you ask, but since you’re asking us, we recommend it. Our Heroine Toner does way more than just “tone;” it’s a skin-clearing, radiance-boosting treatment that helps you achieve a noticeable glow by getting to the root cause of blemishes, dark spots and blackheads daily.-
If serums are your morning juice, boosters are that added shot of wheatgrass for an extra nutritious kick. Think of boosters like a power-up in a video game. Serums are targeted skin treatments and our boosters are a more potent version of them, containing high concentrations of key actives designed to deliver rapid results. They can be used on their own as you would a serum or mixed with any essence, serum, moisturizer, or facial oil to give a boost to your existing regimen.-
Yep, that’s totally possible. A chemical peel removes dead skin cells and other impurities, making it easier for ingredients to penetrate the skin. If your skin is especially sensitive, test a small area first to check if you feel any irritation before proceeding to your whole face.-
No, it shouldn’t! Our peels were made to include hydrating and nourishing ingredients as well as exfoliating ones to balance out the effect. Since post-peel skin reveals fresh unblocked skin cells, we recommend following up with a hydrating serum, moisturizer, and/or face oil to lock hydration into your freshly exfoliated skin.-
We recommend no more than once or twice a week. When it comes to chemical peels, less is most certainly more. (And you can never really tell you’ve overdone it until you’ve overdone it.)-
We recommend exfoliating (either with a toner or serum) no more than once a day. When doing a peel, skip all other exfoliating products for that day so as not to overstimulate your skin.-
Yes, unfortunately that is a normal skin response for those new to strong actives like retinoids and acids. These potent active ingredients stimulate cellular renewal and can bring impurities to the surface in the process as they clear out your pores. Consider it a purging period, and if you stick with the regimen, your skin should improve once it balances out.-
Yes, there’s nothing wrong with that. However, Vitamin C is especially effective when used in the AM as it protects your skin against UV and pollution damage and helps boost the effects of your SPF.-
You can use it every day if you want, or just when you’re feeling a bit dry and dull. Facial oils are a great last step in your skincare routine to seal in your treatments and provide extra nutrients your skin.-
Well, a facial oil technically can also provide moisture. However, oils work best to seal in moisture. Thanks to their occlusive nature, they prevent the evaporation of hydration from your skin to the environment. Which means that they will create a barrier on your skin sealing in all the goodness from your skincare regimen.
Moisturizers are water-based, and can deliver actives that improve the ability of the skin to maintain and attract moisture. Think actives like Hyaluronic Acid, Panthenol and Ceramides, which your pores will drink right up. Following up with an oil will ensure that your pores have much more to drink.
This is why we recommend using moisturizers and oils together. We like mixing a few drops of oil into any moisturizer and applying in one easy step. If you prefer layering, simply press/pat a few drops of oil after your moisturizer.
Whether you prefer a one-step routine or to layer, both are best applied on slightly damp skin since skin is sponge-like in that it absorbs more readily when it’s soft and moist rather than tight and dried-out. Same goes for your essences and serums too!-
You can — it’s all about your preference. But we recommend adding a drop or two of a face oil to a serum or moisturizer for additional nutrients and benefits.-
Also, yes. It’s up to you!-